Experience

AI-assisted workflows, internal tools, and automation systems that help small businesses reduce manual work, improve visibility, and move faster from idea to execution.

• Designed and delivered custom web applications and automation solutions for small businesses, improving operational efficiency and reducing manual workload.
• Led end-to-end project execution including client discovery, requirements gathering, system architecture, development, testing, and deployment using no-code, low-code, and AI-assisted tools.
• Developed contractor-focused software concepts including Scopilot and concrete estimating workflows, applying operational knowledge to real-world construction and service business problems.
• Used tools including Bubble, Lovable, Supabase, Vercel, GitHub, ChatGPT, OpenClaw, and Claude to accelerate development while maintaining focus on usability, scalability, and business value.
• Collaborated directly with business owners and users to identify workflow gaps, reduce manual steps, and create software aligned with how work actually gets done.
• Experimented with AI agent orchestration and workflow automation to reduce manual operational processes.

Owned quality and operational alignment across development, support, marketing, and operations — from discovery and prototype through testing, deployment, and ongoing improvement.

• Partnered with development, support, marketing, and operations teams to identify workflow issues, align priorities, and support software delivery.
• Coordinated user acceptance testing with stakeholders to validate product readiness and confirm solutions aligned with business requirements.
• Performed manual, regression, and performance testing to identify defects, improve quality, and reduce release risk.
• Helped develop foundational QA processes including test scripts, dependency mapping, workflow documentation, and repeatable testing practices.
• Analyzed business workflows to improve efficiency, reduce bottlenecks, and support better cross-functional execution.
• Supported strategic planning, roadmap discussions, and long-term process improvement efforts across parent and sister company needs.
• Took software ideas from discovery and prototype through testing, deployment, and ongoing operational improvement.

11+ years in public safety — progressed from Firefighter/EMT/Rescue Diver to Fire Inspector, Arson Investigator, and Captain (promoted 2018).

• Investigated fires and inspected commercial and industrial facilities, producing detailed reports, documenting findings, and identifying operational and safety risks.
• Served in high-pressure environments requiring quick analysis, clear communication, risk mitigation, and sound decision-making.
• Trained and mentored firefighters as a Fire Instructor, helping new team members understand procedures, safety standards, and operational best practices.
• Co-led fire prevention outreach efforts, presenting technical and safety information to both large and small audiences.
• Applied systems thinking, situational awareness, and process discipline in complex environments involving people, equipment, facilities, and safety requirements.

Stepped away from 2020 to January 2022 during Covid to homeschool my son — the season where I taught myself software development.

Self-managed delivery, logistics, and customer service.

• Ensured premium customer service from the beginning of each interaction to the end, communicating and mitigating customer issues.
• Maintained timely delivery of products while being self-managed, handling route logistics and inventory management.